What this policy covers

This Returns & Refunds Policy applies to orders made through the itygr.com store, published by Tyler Grieve through Tygr Entertainment LLC (“we,” “us”). The sections below cover the physical The Music Reformation paperback; digital downloads such as The Complete Course are covered under Digital products. The paperback is also sold through ainastudios.org; orders placed there follow that site’s own return terms, not this policy. Each copy is printed on demand per order through our print partner, which shapes a few of the specifics below — most importantly, that we can’t resell a returned book, so returns work a little differently than with a warehouse-stocked retailer.

Short version: if your book arrives damaged, defective, or wrong, we’ll make it right at no cost to you — replacement or refund, your choice. Because each copy is printed specifically for your order, we don’t accept returns for “changed my mind” once a copy has shipped.

Before your book goes to print

Because copies are printed on demand, there’s a short window right after checkout where an order can still be changed or canceled for a full refund — before it enters production. Email itygrmedia@gmail.com with your order number as soon as possible; we’ll confirm whether the order has already started printing.

Once a copy has entered production or shipped, it can no longer be canceled — from that point, the sections below on damaged, defective, or wrong items apply instead.

Fully covered — no cost to you

Contact us within 30 days of delivery at itygrmedia@gmail.com with your order number and a photo of the issue. We don’t require you to ship the damaged copy back — a photo is enough to process a replacement or refund.

Our error

If you received the wrong item, or your order arrived incomplete, let us know within 30 days of delivery and we’ll send the correct item at no charge or issue a full refund, whichever you’d prefer.

Print-on-demand, no restocking

Because each copy is printed specifically for your order rather than pulled from warehouse stock, we’re not able to accept returns for reasons like a change of mind, ordering the wrong format, or general dissatisfaction with the book itself once a copy has shipped. There’s no inventory to restock a returned copy into, so a “return for refund” isn’t something our print partner supports.

If you haven’t received your book yet or have a question before ordering, reach out first at itygrmedia@gmail.com — happy to help you figure out if it’s the right fit.

Timing & method

Approved refunds are issued back to your original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take a few additional days for the refund to show up on your statement.

Shipping costs are refunded in full when the issue is on our end (damaged, defective, or wrong item). Shipping costs are non-refundable for order cancellations that occur after a copy has already shipped.

Downloads bought through this store

The Complete Course and other digital downloads are sold through the itygr.com store as instant-download files. A download can’t be returned once it has been delivered, so refunds work differently from the paperback:

• If you haven’t downloaded the file: email us within 30 days of purchase with your order number and we’ll refund it in full. Download activity is logged against each order, so we can confirm this either way.
• Once you’ve downloaded the file: the sale is final. The files are DRM-free and yours to keep, which is why we can’t accept a return after delivery.
• Delivery problems — a broken link, a corrupt file, or the wrong file — are always corrected or refunded in full, whether or not you’ve downloaded.

See the EULA & Terms of Use for licence details.

Questions about an order

Tyler Grieve
Email: itygrmedia@gmail.com
Please include your order number so we can look it up quickly.